Focused on helping businesses build stronger relationships with customers through effective onboarding, account classification, customer satisfaction reporting, and escalation handling. The service includes the following components:
Inekka helps businesses onboard new customers in a way that is both efficient and effective. This includes defining the onboarding process, creating a welcome kit, and providing training to ensure that customers are fully equipped to use the product or service.
Inekka helps businesses segment their customer base based on various factors such as size, revenue, and potential for growth. This allows businesses to focus their resources on high-value customers and tailor their engagement strategies to each segment.
Inekka collects and analyzes customer feedback to measure customer satisfaction levels and identify areas for improvement. This helps businesses better understand customer needs and preferences and create more effective engagement strategies.
Inekka helps businesses manage and resolve customer issues in a timely and effective manner. This includes setting up an escalation process, defining roles and responsibilities, and creating a communication plan to keep customers informed throughout the process.
